End to end service from initial referral and home visit, to completion of application for, support and advice to tribunal decision, including representation at appeals when necessary. Specific support and information is provided about Universal Credit, Personal Independence Payment (PIP) (previously Disability Living Allowance or DLA), Employment and Support Allowance (which is replacing Incapacity Benefit and Income Support for those receiving it because they can’t work due to sickness or disability) and Carers Allowance.