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| Provider Name: | Nhs 111 Service |
| Provider Type: | Nhs 111 Service |
| Name: | Nhs 111 Service |
| Address: | On-line and Telephone Service |
| Phone: | 111 |
| Email: | Not available |
| Website: | http://www.england.nhs.uk/urgent-emergency-care/nhs-111/ |
| Last inspection outcome: | Not Applicable |
| Last Inspection Outcomes: | Not available |
| Last Inspection Report Link: | Not available |
| Availability: | Open All Year |
| Eligibility / referral criteria: | Not all services apply eligibility criteria, for more information, contact direct. |
| Vacancy notes: | Not available |
| Service description: | How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses.
They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.
Typetalk or textphone
If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.
Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening. A Typetalk Relay Assistant will automatically join the call. They will talk back what you've typed to the NHS 111 adviser and, in return, type back the adviser’s conversation, so you can read it on your textphone's display or computer.
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| Daily session times: | Not available |
| Costs: | Contact provider for details |
| Provider Cost Information Page: | Not available |
| Provider Costs: | Not available |